Hit the Road
and Have Some FUN
in one of Our RV'S
Cancellation Policy
If We are unable to park the RV in your requested location or refusal of the RV for any reason upon delivery, you are still obligated to pay for the reserved nights of the rental agreement in full plus applicable sales tax. 
 
If you cancel 30 days or more in advance the $250.00 down payment will be used for the cancellation fee.  If you cancel in less the 30 days prior to rental the balance will can be used  for a future rental  within 1 year or 50% cash back.  If cancellation is made within 7 days of rental date you will be liable for the rental rate in full plus applicable sales tax.
 
 CREDIT CARD TRANSACTIONS ARE CHARGED A 3% PROCESSING FEE.
 
If you need to return the rented unit earlier than your scheduled return date, you may do so, but your rental fees will not be refunded. Please call to make sure some one is available to check you in.
 

EXTREMELY IMPORTANT ..............

If you have sent in your Rental Reservation Form and you have been called or emailed, down payment has been made and your trailer has been confirmed, you are then put on our schedule.

As we get deeper into Summer and the schedule gets fuller and fuller, timing gets more and more tricky. That is why it is very important that delivery and pick up times are spot on.  Due to others being late,  your delivery or pick up time may be altered. That is not fair to other customers that are on time.  We do however, understand traffic, construction etc...   We do not tolerate the fact that you wanted to stop and sightsee somewhere or grab a quick bite and you are now an hour late.  You are charged $25 per hour stand by time.

We do our very best to be there on time, but occassionally traffic and other deliveries stiffle our progress as well. We are as understanding as you hopefully are.

Recently, it has came to our attention  that some renters are having other folks pick up trailers for them and then are not able to return them. Leaving us to drop what we are doing and go retrieve a unit that has no way to get back to us.  This puts us in an extreme bind during the busy season.   Some days we may have 3 or 4 deliveries or pickups scheduled and we cant just stop and retrieve your trailer.

 As your reservation gets closer and you decide to have it delivered instead of you picking it up , we may not be able to accommodate that according to our scheduling.

As a general rule, we do not make any money on a long delivery, say to Vallecito, Silverton, Dolores, Rico, Lemon Dam etc... because of the cost of fuel and the hours to drive the round trip course. Your delivery maybe 75 miles on paper but its a 2 plus hour drive one way for us. And its two complete round trips. You only get charged one round trip and at that it's only anything over 25 miles.  We do this as a courtesy to our loyal customer base.  We understand to make that type of delivery profitable it would be way too costly for our customers.

Therefore,  if you have originally scheduled a trailer to be a pick up/ drop off by you, the renter,  and you decide later that you want it to be delivered  and picked up by Us instead , you will be charged a regular hourly labor rate of $100 per hour  plus $1.00 per mile to do so. So if you picked it up then changed your mind and had us bring it back it would cost you $100 per hour drive time round trip plus a 1 hour charge to tear down and hook onto the RV plus $1.00 per mile.

As your reservtion gets closer and you decide to have it delivered instead of you picking it up , we may not be able to accommodate that according to our scheduling.

 

If you have something come up and you are not able to return an RV that you picked up you will be charged $100 per hour to go get it plus $1.00 per mile plus the one hour minimum to get it ready to hook up and go.  Should there be any damages upon pick up you will be responsible for those as well. Should you decide to leave an RV during your trip and abandon it. You will be charged for pick up and any damages and you may also be prosecuted for grand theft auto and be prosecuted to the fullest extent of the law. Should you have an emergency you should call us immediatley to make arrangements.  

We want to thank you for taking the time to read this information. We don't like to be the Rule monitor, but someone has to...............  

 
If you have any questions regarding our cancellation policy please feel free to give us a call . Thank You
 

  PHONE  505-327-4513    FAX 505-326-2861       

-EMAIL: qualityrv@outlook.com